Terms & Refund Policy

Last updated: 22 October 2026

1. Who we are

Lewin Consulting is a trading name of The Lewin Group LTD, registered in England & Wales, company number 16731638. Registered office: 103 Ferdinand Magellan Court, 5 Clipper Street, London E16 2XE. VAT number GB528055981.

Contact: paige@lewinconsulting.co.uk · +44 7944 729204

2. What these terms cover

These terms apply to anything you buy from Lewin Consulting, including 1:1 strategy calls, masterclasses, group programmes, courses, ebooks and support groups. By completing your purchase, you agree to these terms.

3. Prices and VAT

Prices shown on our website and checkout pages include VAT at the current UK rate unless stated otherwise. Business services quoted directly to companies (for example team workshops or in-house sales support) are quoted plus VAT. A VAT invoice is available for every purchase.

4. Payment

Payment is taken in full at checkout through our payment provider, Stripe. Where instalment options such as Klarna or Clearpay are offered, those are agreements between you and that provider, and their terms apply.

5. Booking your session

After paying for a 1:1 session, you will be taken to book your time. Please complete the pre-session intake form at least 24 hours before your session so the time can be used well. Sessions take place online unless agreed otherwise.

If you need to move your session, email us as early as possible. Rescheduling is at Lewin Consulting's discretion and subject to availability. Missed sessions without notice may not be rescheduled.

6. Refund policy

All sales are final once your session, course or masterclass has been booked or accessed. Because our services and materials are delivered and made available straight away, we do not offer refunds after booking or access.

When you buy, you ask us to start providing the service (or access to digital content) immediately, and you acknowledge that you lose your right to cancel under the Consumer Contracts Regulations once it has started.

If we have to cancel a session or programme and cannot offer a suitable alternative date, you will receive a full refund.

Nothing in these terms affects your statutory rights.

7. Content and materials

All materials, recordings, templates and resources are for your own personal or business use. Please do not share, resell or republish them without written permission.

8. Results

We share strategies and methods that have worked in practice, but results depend on how they are applied, your market and many other factors. We cannot guarantee specific outcomes, revenue or client numbers.

9. Our responsibility

Our total liability for any claim relating to a purchase is limited to the amount you paid for it. We are not responsible for indirect losses such as lost profits or opportunities. Nothing here limits liability where the law does not allow it to be limited.

10. Questions or complaints

If something isn't right, email paige@lewinconsulting.co.uk and we will get back to you as soon as we can.

11. Law

These terms are governed by the law of England & Wales.